RETURNS

Returns

All items are returnable except items expiring within 30 days of postage.

Please email us to return item, return postage charges will be paid by customer, and customer is responsible for return products.

Returned products must be unopened and in merchandisable state.

Return by mail

Email us to initiate return

hellogrocerylondon@gmail.com

$6.95 fee applies for Post Office Drop-off (Cheapest Option); courier pickup costs extra. See Post Office for details.

RETURNS
CONDITIONS

What can I return or exchange and when?

If you change your mind on an item, you can return it for an exchange or refund. Please see returns policy here for further details and return conditions. The change of mind policy does not impact your rights under the Australian Consumer Law and Regulations.

Please note all return items are reviewed upon processing to ensure they meet the return conditions listed in the policy. Goods that do not match return conditions will be returned to the customer.

Exchanges

How do I exchange an item?

Got more questions? Read our returns and exchanges FAQ.

FAQ

Can I return or exchange an item I bought online?

Please email us to initiate return within 30 days of purchase

How do I return an item?

Please email to hellogrocerylondon@gmail.com to start return process

How long do I have to return an item?

By buying pinkmart not only benefit from lifetime updates but constant upgrading. It means that if you need a feature, we will consider adding it as soon as possible, if you are not the only one that needs it (a few customers like you requested it) we will add this to our theme immediately.

Are any items excluded from the return policy?

Short dated items , dairy , sanitary and personal hygine items are non-refundable